Privacy Policy – Umrah Entrust
Effective Date: July 01, 2025
At Umrah Entrust, your trust is our greatest responsibility. In compliance with the E-Commerce Law of the Kingdom of Saudi Arabia and its regulations, we are committed to protecting your privacy, safeguarding your personal data, and ensuring transparency in how we ncollect, use, and store information.
1. Information We Collect
When you use our services, we may collect:
· Personal Information:
o Full name
o Email address
o Phone/WhatsApp number
o Country of residence
o Payment details (processed securely via third-party providers)
o The name of the person on whose behalf Umrah is performed
· Technical Information:
o IP address
o Browser type and device information
o Pages visited on our website
· Communication Records:
o Messages exchanged via email, WhatsApp, or our website forms
2. How We Use Your Information
Your information is used to:
· Process and fulfill Umrah Entrust bookings
· Provide video proof, certificates, and related documentation
· Communicate regarding orders, support, and updates
· Improve our services and customer experience
· Fulfill legal and regulatory obligations under Saudi law
3. Sharing of Information
· We do not sell or rent your personal data.
· Information may only be shared with:
o Verified pilgrims (for intention purposes, name only)
o Payment processors (e.g., Apple Pay, Visa, Mastercard, Stripe)
o Legal authorities when required by law
4. Data Security
· All payments are processed via secure, PCI-compliant gateways.
· Certificates and videos are delivered securely via email/WhatsApp.
· Encryption and strict access controls are applied to protect your data.
5. Data Retention
· Personal data is retained only as long as necessary to provide the service.
· Video proof and certificates may be stored for up to 12 months for customer support.
· You may request deletion at any time (see Section 7).
6. Cookies & Analytics
We may use cookies and analytics (e.g., Google\\nAnalytics) to improve services. These tools do not personally identify you.
7. Your Rights
In line with Saudi law, you have the right to:
· Access your data and request a copy
· Request correction of inaccurate information
· Request deletion of your personal data
· Withdraw consent for communication
To exercise these rights, contact: [email protected]
8. International Customers
As we serve clients worldwide, data may be transferred across borders with safeguards to ensure compliance with applicable data protection standards.
9. Updates to This Policy
We may update this Privacy Policy in accordance with Saudi law. Updates will be published on our website with a new\\neffective date.
10. Contact Us
📧 Email: [email protected]
📍Address: 3231 Qasr Al-Diyafa Street, Al-Diyafa District, Makkah, Saudi Arabia
يتبع هذا الموقع لسياسة الخصوصية للجهة المعالجة، شركة القدرة التقنية لتقنية المعلومات والاتصالات المحدودة (زد).
